HPE Nimble Storage Foundation Care 4H Parts Exchange Support extended service agreement – 5 years – shipment

19,922.03 $

HPE Nimble Storage provides support that helps customers meet today’s IT demands, and evolve for tomorrow. They have streamlined the HPE Nimble Storage support portfolio to offer four service levels that are easier to understand, easier to align to business needs, and easier to buy. They are also more personalized to deliver the information customers’ need, when and where it is needed. HPE Nimble Storage offers support that helps a customer get the most from their storage investment.

in stock

SKU: HT6Z0A5#X4H Category:

Description

HPE Nimble Storage Foundation Care 4H Parts Exchange Support – extended service agreement – 5 years – shipment
Type Extended service agreement
Service Included Advance parts replacement
Location Shipment
Full Contract Period 5 years
Response Time 4 hours
Service Availability 24 hours a day / 7 days a week
Designed For P/N: Q8B31A
General
Full Contract Period 5 years
Location Shipment
Response Time 4 hours
Service Availability 24 hours a day / 7 days a week
Service Included Advance parts replacement
Compatibility Information
Designed For P/N: Q8B31A
Details
Service & Support Extended service agreement – advance parts replacement – 5 years – shipment – response time: 4 h – availability: 24 hours a day / Monday-Sunday ¦ Technical support – phone consulting – 5 years – response time: 30 min – availability: 24 hours a day / Monday-Sunday – severity level 1 ¦ Technical support – phone consulting – 5 years – response time: 2 business hours – availability: 24 hours a day / Monday-Sunday – severity level 2 ¦ Technical support – phone consulting – 5 years – response time: 8 business hours – availability: 24 hours a day / Monday-Sunday – severity level 3 ¦ Technical support – phone consulting – 5 years – response time: NBD – availability: 24 hours a day / Monday-Friday – severity level 4 ¦ Technical support – e-mail consulting – 5 years – availability: 24 hours a day / Monday-Sunday ¦ Product info support – web support – 5 years ¦ New releases update – 5 years

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