The HP eXchange software for VCX solutions offers sophisticated call handling capabilities to help businesses take control of their day-to-day operations and the strategic direction of their call centers. The call center software not only improves visibility of vital key statistics, but also protects and improves revenue by reducing the number of dropped calls in queue, decreasing average wait times, and letting supervisors fine-tune staffing to align with the demands of inbound traffic. The application empowers agents by providing timely access to relevant information so they can respond more quickly to customer requests. And as customer calls are answered faster by skilled, well-informed agents, organizations can promote customer loyalty. The base package includes the eXchange Engine for establishing call routing rules, eXchange Administration for creating call center profiles and parameters, and eXchange Visor for supervising the center and generating management information.

HP Agent Board software enables real-time messages to be displayed on a PC screen so that agents can gather vital statistics without looking away from their computer monitors.