HPE Foundation Care Call-To-Repair Service with Defective Media Retention Post Warranty extended service agreement – 1 year – on-site
6,318.78 $
HPE Foundation Care Service is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. Hewlett Packard Enterprise technical resources work with your IT team to help you resolve hardware and software problems with HPE and selected third-party products. For hardware products covered by HPE Foundation Care, the service includes remote diagnosis and support, as well as onsite hardware repair if it is required to resolve an issue.
in stock
Description
| HPE Foundation Care Call-To-Repair Service with Defective Media Retention Post Warranty – extended service agreement – 1 year – on-site | |
|---|---|
| Type | Extended service agreement |
| Service Included | Parts and labour |
| Location | On-site |
| Full Contract Period | 1 year |
| Repair Time | 6 hours |
| Service Availability | 24 hours a day / 7 days a week |
| Covered Configurations | 12TB storage array |
| Designed For | HPE E5300 G2 12TB LFF MDL SAS Messaging System, E5500 G2 16TB LFF MDL SAS Messaging System, E5500 G2 32TB LFF MDL SAS Messaging System |
| General | |
| Covered Configurations | 12TB storage array |
| Full Contract Period | 1 year |
| Location | On-site |
| Repair Time | 6 hours |
| Service Availability | 24 hours a day / 7 days a week |
| Service Included | Parts and labour |
| Compatibility Information | |
| Designed For | HPE E5300 G2 12TB LFF MDL SAS Messaging System, E5500 G2 16TB LFF MDL SAS Messaging System, E5500 G2 32TB LFF MDL SAS Messaging System |
| Details | |
| Service & Support | Extended service agreement – parts and labour – 1 year – on-site – repair time: 6 hours (distance from customer site – 80 km) – availability: 24 hours a day / Monday-Sunday ¦ Extended service agreement – parts and labour – 1 year – on-site – repair time: 8 hours (distance from customer site – 160 km) – availability: 24 hours a day / Monday-Sunday ¦ Technical support – phone consulting – 1 year – response time: 2 hours – availability: 24 hours a day / Monday-Sunday ¦ Technical support – remote diagnosis – 1 year ¦ New releases update – 1 year ¦ Product info support – web knowledge base access – 1 year ¦ Defective media retention – 1 year |
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