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HPE Proactive Care 24×7 Service with Comprehensive Defective Material Retention – extended service agreement – 5 years – on-site | |
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Type | Extended service agreement |
Service Included | Parts and labour |
Location | On-site |
Full Contract Period | 5 years |
Response Time | 4 hours |
Service Availability | 24 hours a day / 7 days a week |
Designed For | HPE 5820-14XG-SFP+ Switch with 2 Slots TAA-compliant, 5820-24XG-SFP+ Switch, 5820AF-24XG, 5820X-14XG-SFP+ Switch with 2 Interface Slots & 1 OAA Slot, 5820X-24XG-SFP+ Switch, 5820X-24XG-SFP+ Switch TAA-compliant |
General | |
Full Contract Period | 5 years |
Location | On-site |
Response Time | 4 hours |
Service Availability | 24 hours a day / 7 days a week |
Service Included | Parts and labour |
Compatibility Information | |
Designed For | HPE 5820-14XG-SFP+ Switch with 2 Slots TAA-compliant, 5820-24XG-SFP+ Switch, 5820AF-24XG, 5820X-14XG-SFP+ Switch with 2 Interface Slots & 1 OAA Slot, 5820X-24XG-SFP+ Switch, 5820X-24XG-SFP+ Switch TAA-compliant |
Details | |
Service & Support | Extended service agreement – parts and labour – 5 years – on-site – response time: 4 hours – availability: 24 hours a day / Monday-Sunday ¦ Technical support – phone consulting – 5 years – response time: 2 hours – availability: 24 hours a day / Monday-Sunday ¦ Technical support – remote diagnosis – 5 years ¦ New releases update – 5 years ¦ Product info support – web knowledge base access – 5 years ¦ Comprehensive defective material retention – 5 years |
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