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The HP Defective Media Retention option lets you keep, and control, your disk and your data. The process closely resembles what happens in a standard service call. If a disk is covered by the retention option malfunctions, you call HP for support. An HP support agent will diagnose your system problem, dispatch personnel (if needed) and provide a replacement disk.

Before the actual replacement occurs, you must inform the authorized HP support agent of your intention to keep the disk drive. You must also copy the information found on the label of the malfunctioning disk drive and provide it to HP. The malfunctioning part will then be replaced. You will be responsible for destroying and/or permanently removing the drive from production.