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HPE Proactive Care 24×7 Service – extended service agreement – 5 years – on-site | |
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Type | Extended service agreement |
Service Included | Parts and labour |
Location | On-site |
Full Contract Period | 5 years |
Response Time | 4 hours |
Service Availability | 24 hours a day / 7 days a week |
Designed For | Brocade 16Gb/16 SAN Switch for HP BladeSystem c-Class, 16Gb/28 SAN Switch for HP BladeSystem c-Class, 8/12c SAN Switch for BladeSystem c-Class; 8Gb SAN Switch 8/12c, 8/24c |
General | |
Full Contract Period | 5 years |
Location | On-site |
Response Time | 4 hours |
Service Availability | 24 hours a day / 7 days a week |
Service Included | Parts and labour |
Compatibility Information | |
Designed For | Brocade 16Gb/16 SAN Switch for HP BladeSystem c-Class, 16Gb/28 SAN Switch for HP BladeSystem c-Class, 8/12c SAN Switch for BladeSystem c-Class ¦ Brocade 8Gb SAN Switch 8/12c, 8/24c |
Details | |
Service & Support | Extended service agreement – parts and labour – 5 years – on-site – response time: 4 hours – availability: 24 hours a day / Monday-Sunday ¦ Technical support – phone consulting – 5 years – response time: 2 hours – availability: 24 hours a day / Monday-Sunday ¦ Technical support – remote diagnosis – 5 years ¦ New releases update – 5 years ¦ Product info support – web knowledge base access – 5 years |
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