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HPE Proactive Care Call-To-Repair Service – extended service agreement – 5 years – on-site | |
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Type | Extended service agreement |
Service Included | Parts and labour |
Location | On-site |
Full Contract Period | 5 years |
Repair Time | 6 hours |
Service Availability | 24 hours a day / 7 days a week |
General | |
Full Contract Period | 5 years |
Location | On-site |
Repair Time | 6 hours |
Service Availability | 24 hours a day / 7 days a week |
Service Included | Parts and labour |
Details | |
Service & Support | Extended service agreement – parts and labour – 5 years – on-site – repair time: 6 hours (distance from customer site – 80 km) – availability: 24 hours a day / Monday-Sunday ¦ Extended service agreement – parts and labour – 5 years – on-site – repair time: 8 hours (distance from customer site – 160 km) – availability: 24 hours a day / Monday-Sunday ¦ Technical support – phone consulting – 5 years – response time: 2 hours – availability: 24 hours a day / Monday-Sunday ¦ Technical support – remote diagnosis – 5 years ¦ New releases update – 5 years ¦ Product info support – web knowledge base access – 5 years |
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