HP Collaborative Support Service is designed for customers who purchase HP hardware with HP and selected third-party software products. The Collaborative Support Service provides a first point of contact for your initial hardware and software support needs. HP brings the knowledge of its technical resources around the globe to help you to resolve your hardware and basic software support issues with a call to HP. With HP Collaborative Support Service, you don’t have to decide if you have a hardware or software issue. You can make the first call directly to HP, and the HP support professional will help determine whether you have a hardware or software problem. If the reported incident is related to a selected third-party software product and cannot be resolved by applying known fixes, HP will contact the third-party vendor and create a problem incident on your behalf under your existing support agreement with the software vendor. HP will also provide the necessary problem documentation to help the vendor with resolving the problem more quickly. If the incident is with a covered HP hardware product, HP will provide technical hardware support, remotely or onsite, to resolve the reported issue.