HP Support Plus 24 helps you increase performance and availability with comprehensive, consistent hardware and software services. Working with your IT team, HP Services engineers deliver onsite hardware support and over-the-phone software support around-the-clock 365 days per year. In addition, this convenient HP Care Pack packaged service makes software updates available to you at substantial savings.

Choose Support Plus 24 when you need to: improve uptime with responsive hardware and software services available anytime, cost-effectively obtain expert 24 x 7 multivendor hardware and software support, enjoy consistent service coverage across geographically dispersed sites, update HP and select third-party software at a predictable cost, and take advantage of subscription savings on software updates.

You could solve the problem by keeping your drive component, but a standard hardware agreement would require you to purchase and manage the disk yourself. That’s why more and more security-conscious companies are adding the HP Defective Media Retention option to their HP Hardware Support agreement.

Hardware Support with Defective Media Retention (DMR) for HP Business Desktops, Notebooks, Workstations, Industry Standard Servers (ISS), Business Critical Servers and StorageWorks products is a disk retention service that lets you keep malfunctioning drives after a service event without paying a penalty.

The HP Defective Media Retention lets you keep, and control, your disk and your data. The process closely resembles what happens in a standard service call. If a disk is covered by the retention option malfunctions, you call HP for support. An HP support agent will diagnose your system problem, dispatch personnel and provide a replacement disk.