HP Critical Service (CS) is a comprehensive support solution designed for businesses that run mission-critical applications and cannot tolerate downtime without a significant business impact. CS offers an integrated set of proactive and reactive services and utilizes an ITIL-based framework of proven, integrated processes to help you improve availability and performance across your IT infrastructure.

CS provides an assigned account team composed of highly trained IT professionals. This team will form close working relationships with designated members of your IT management staff and will conduct an assessment of your IT infrastructure in order to gain a clear understanding of your IT infrastructure, your IT goals, and your overall business objectives. The assessment’s results are used to design a strategy and an account support plan that aligns CS with your overall IT and business goals. Subsequently, your account team meets with you quarterly to discuss progress against the account support plan and to help maintain ongoing alignment with your business goals.

CS connects you directly with HP Global Mission Critical Solution Center. When a critical incident occurs, HP employs accelerated recovery processes, and you receive a direct connection to HP specialists who then take action to resolve the incident. In addition, your assigned account team of HP specialists is equipped with industry-leading remote technologies and tools designed to help minimize downtime and increase productivity.

HP recognizes that the elements of your IT infrastructure encompass a wide variety of technologies such as servers, storage devices, SANs, networks, and operating systems. To address the needs of that diverse IT infrastructure, CS is both modular and scalable. The main component of CS is an environment services module that contains a robust set of proactive features designed to meet the needs of your overall IT infrastructure. In addition, CS includes a range of technology services modules designed to meet the specific proactive needs of the various servers, storage devices, SANs, networks, operating systems, and hypervisors that compose your IT infrastructure. Each technology services module can be purchased, as applicable, for the first device of each technology type. The features contained in the various technology services modules are delivered by specialists in the appropriate technology areas.