HP Care Pack services cost-effectively upgrade or extend your standard warranty with easy-to-buy, easy-to-use support packages. They reduce downtime risks with support levels from basic to mission critical. And they cover all the IT products your business relies on: servers, storage, networking, desktops, mobile computing, printing and imaging, and software.

This HP Care Pack service helps you understand and avoid the causes of downtime, meet your availability-level commitments, and enjoy the multiple benefits of collaboration with a true IT support partner.

HP Care Pack services with Defective Media Retention (DMR) allows customers to keep their data safe and secure by maintaining control over defective storage disks. DMR lets you keep and control your disks and data.

If a disk that is covered by the retention option malfunctions, call HP for support. An HP support agent will diagnose the system problem, dispatch an engineer (if needed) and provide a replacement disk. You will then retain the defective disk drive.