HPE Foundation Care Call-To-Repair Service with Comprehensive Defective Material Retention Post Warranty extended service agreement – 1 year – on-site
959.09 $
HPE Foundation Care Call-to-Repair Service offers 24×7 service, including on Hewlett Packard Enterprise holidays, with a six-hour call-to-repair time, where the commitment is to have the hardware operational within six hours after your call is opened. Software support is 24×7 with a 2-hour response time.
in stock
Description
| HPE Foundation Care Call-To-Repair Service with Comprehensive Defective Material Retention Post Warranty – extended service agreement – 1 year – on-site | |
|---|---|
| Type | Extended service agreement |
| Service Included | Parts and labour |
| Location | On-site |
| Full Contract Period | 1 year |
| Repair Time | 6 hours |
| Service Availability | 24 hours a day / 7 days a week |
| Designed For | DAT 72; StorageWorks DAT 320 USB Internal Tape Drive with 1U USB Rack-Mount Kit, USB Rack-Mount Kit; StorageWorks Rack-Mount Kit DAT 160 drive, DAT 72 drive; StoreEver DAT 160 USB in 1U Rack-mount Kit, USB Rack-mount Kit |
| General | |
| Full Contract Period | 1 year |
| Location | On-site |
| Repair Time | 6 hours |
| Service Availability | 24 hours a day / 7 days a week |
| Service Included | Parts and labour |
| Compatibility Information | |
| Designed For | HPE DAT 72 ¦ HPE StorageWorks DAT 320 USB Internal Tape Drive with 1U USB Rack-Mount Kit, USB Rack-Mount Kit ¦ HPE StorageWorks Rack-Mount Kit DAT 160 drive, DAT 72 drive ¦ HPE StoreEver DAT 160 USB in 1U Rack-mount Kit, USB Rack-mount Kit |
| Details | |
| Service & Support | Extended service agreement – parts and labour – 1 year – on-site – repair time: 6 hours (distance from customer site – 80 km) – availability: 24 hours a day / Monday-Sunday ¦ Extended service agreement – parts and labour – 1 year – on-site – repair time: 8 hours (distance from customer site – 160 km) – availability: 24 hours a day / Monday-Sunday ¦ Technical support – phone consulting – 1 year – response time: 2 hours – availability: 24 hours a day / Monday-Sunday ¦ Technical support – remote diagnosis – 1 year ¦ New releases update – 1 year ¦ Product info support – web knowledge base access – 1 year ¦ Comprehensive defective material retention – 1 year |
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