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HPE Proactive Care 24×7 Service with Comprehensive Defective Material Retention Post Warranty – extended service agreement – 1 year – on-site | |
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Type | Extended service agreement |
Service Included | Parts and labour |
Location | On-site |
Full Contract Period | 1 year |
Response Time | 4 hours |
Service Availability | 24 hours a day / 7 days a week |
Designed For | HPE 8/24 Base, 8/24 SAN Switch, 8/8, 8/8 Base, SN3000, SN3000B 16Gb 24-port/12-port Active Fibre Channel Switch, SN3000B 16Gb 24-port/24-port Active Fibre Channel Switch; StorageWorks 8/8, 8/8 Base, SAN Switch 8/24 Base |
General | |
Full Contract Period | 1 year |
Location | On-site |
Response Time | 4 hours |
Service Availability | 24 hours a day / 7 days a week |
Service Included | Parts and labour |
Compatibility Information | |
Designed For | HPE 8/24 Base (16) Full Fabric Ports Enabled SAN Switch, 8/24 SAN Switch, 8/8 (8) Full Fabric Ports Enabled SAN Switch, 8/8 Base (0) e-port SAN Switch, SN3000, SN3000B 16Gb 24-port/12-port Active Fibre Channel Switch, SN3000B 16Gb 24-port/24-port Active Fibre Channel Switch ¦ HPE StorageWorks 8/8 (8) Full Fabric Ports Enabled SAN Switch, 8/8 Base (0) e-port SAN Switch, SAN Switch 8/24 Base |
Details | |
Service & Support | Extended service agreement – parts and labour – 1 year – on-site – response time: 4 hours – availability: 24 hours a day / Monday-Sunday ¦ Technical support – phone consulting – 1 year – response time: 2 hours – availability: 24 hours a day / Monday-Sunday ¦ Technical support – remote diagnosis – 1 year ¦ New releases update – 1 year ¦ Product info support – web knowledge base access – 1 year ¦ Comprehensive defective material retention – 1 year |
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