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| HPE Proactive Care Next Business Day Service with Comprehensive Defective Material Retention Post Warranty – extended service agreement – 1 year – on-site | |
|---|---|
| Type | Extended service agreement |
| Service Included | Parts and labour |
| Location | On-site |
| Full Contract Period | 1 year |
| Response Time | Next business day |
| Service Availability | 9 hours a day / 5 days a week |
| Designed For | HPE DAT 160; DAT 160, 72; StorageWorks DAT 160, DAT 320, DAT 40, DAT 72 |
| General | |
| Full Contract Period | 1 year |
| Location | On-site |
| Response Time | Next business day |
| Service Availability | 9 hours a day / 5 days a week |
| Service Included | Parts and labour |
| Compatibility Information | |
| Designed For | HPE DAT 160 USB External Tape Drive ¦ HPE DAT 160, 72 ¦ HPE StorageWorks DAT 160 External Tape Drive, DAT 160 USB External Tape Drive, DAT 320 SAS External Tape Drive, DAT 320 USB External Tape Drive, DAT 40 USB External Tape Drive, DAT 72 External Tape Drive, DAT 72 USB External Tape Drive, DAT 72 USB Internal Tape Drive |
| Details | |
| Service & Support | Extended service agreement – parts and labour – 1 year – on-site – response time: next business day – availability: 9 hours a day / Monday-Friday ¦ New releases update – 1 year ¦ Product info support – web knowledge base access – 1 year ¦ Technical support – remote diagnosis – 1 year ¦ Technical support – phone consulting – 1 year – response time: 2 hours – availability: 24 hours a day / Monday-Sunday ¦ Comprehensive defective material retention – 1 year |
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