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HPE Proactive Care Next Business Day Service with Comprehensive Defective Material Retention Post Warranty – extended service agreement – 1 year – on-site | |
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Type | Extended service agreement |
Service Included | Parts and labour |
Location | On-site |
Full Contract Period | 1 year |
Response Time | Next business day |
Service Availability | 9 hours a day / 5 days a week |
Designed For | 1/8 G2 Tape Autoloader; StorageWorks DLT1 1280 SuperLoader, SSL1016 Tape Autoloader; StorageWorks 1/8 G2 Tape Autoloader; 1/8 Tape Autoloader; SSL1016 Tape Autoloader; StoreEver 1/8 G2 |
General | |
Full Contract Period | 1 year |
Location | On-site |
Response Time | Next business day |
Service Availability | 9 hours a day / 5 days a week |
Service Included | Parts and labour |
Compatibility Information | |
Designed For | HPE 1/8 G2 Tape Autoloader Ultrium 1760, Ultrium 3000 ¦ HPE StorageWorks DLT1 1280 SuperLoader, SSL1016 Tape Autoloader ¦ HPE StorageWorks 1/8 G2 Tape Autoloader Ultrium 1760, Ultrium 232, Ultrium 3000, Ultrium 448, Ultrium 920 ¦ HPE StorageWorks 1/8 Tape Autoloader DLT VS80, SDLT 320, Ultrium 230, Ultrium 232, Ultrium 448, Ultrium 460, Ultrium 960 ¦ HPE StorageWorks SSL1016 Tape Autoloader DLT1, SDLT 320, Ultrium 460 ¦ HPE StoreEver 1/8 G2 Ultrium 15000, Ultrium 3000, Ultrium 6250 |
Details | |
Service & Support | Extended service agreement – parts and labour – 1 year – on-site – response time: next business day – availability: 9 hours a day / Monday-Friday ¦ New releases update – 1 year ¦ Product info support – web knowledge base access – 1 year ¦ Technical support – remote diagnosis – 1 year ¦ Technical support – phone consulting – 1 year – response time: 2 hours – availability: 24 hours a day / Monday-Sunday ¦ Comprehensive defective material retention – 1 year |
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